Our Customer Process
You Talk- We Listen!
It is our priority to get to know who you are and what your business does. What are your needs? What sets your business apart? This helps us get to know what your part or application is and how it gets used by the end user. This information also sets the groundwork for the research we begin to do on your market and application. The more we know, the better and faster we can provide the solution.
After discussing your material needs and wants we carefully select a material for you to sample. The selection process is done after we consider how the part or application is used; the environment in which it gets used, and any additional factors that may put stress on the part or application. We look through our extensive product database before selecting a product for you.
This is an important stage of the process because it helps us to see how the material performs in your part or application when molded. Our material can be molded in a variety of different processing methods. Once a processing method is decided, it is important that the material selected not only meets your requirements, but also looks good after being used in your processing method.
We want your part or application to look great, but it also has to perform well. This is as important to us as it is to you. We want your part to succeed when it gets used by your customers.
Optimization / Technical Support
After the process trial and testing, we help you evaluate the material performance. We help you evaluate the results and check for ways to improve your experience. We work diligently to know your part and how it gets used to improve the customer’s experiences. At Star Thermoplastics we strive to provide solutions through our material and exceed your expectations.
We Work Together
Moving forward in our relationship we will work through a very similar process for any new applications that need a solution. We also work to review your business and help you continually improve. We strive to be an ongoing resource for all of our customers. If there is anything at all we can do for you just let us know.